Cancellation / change of order

Orders cannot be canceled or changed 24 hours after placement. If you need to make any amendments, please contact us shop@grams28.com.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, and American Express. For a seamless checkout experience, we also offer Shop Pay, Apple Pay, and Google Pay. Additionally, customers in the United States, Great Britain, Germany, France, Italy, Spain, Switzerland, and most EU countries can use our Klanra installment payment option for added flexibility.

What currency will I place my order in?

To enhance your shopping experience, we're thrilled to offer payments in multiple currencies! Our platform automatically adjusts the currency during checkout based on the country you select, making your shopping hassle-free. We currently support transactions in USD, GBP, EUR, AUD, AED, SGD, CAD, MXN, HKD, CHF, and JPY.

Defective products:

If you have received a defective product, please reach out to us at shop@grams28.com with photos of your product, and we will rectify the issue.

DISCOUNT CODE FOR PREORDER or DISCOUNTED ITEMS

Please note that some coupon or discount codes cannot be applied to preorders or items that are already discounted. If you're attempting to use a code on a full-price item and encounter an error, please ensure you're entering the code exactly as written, as it is case-sensitive.